1. Loyalty Program Outsourcing

Reward your long term and most valuable customers with better terms, exclusive previews of new products, special discounts or point rewards. Ciptamaya can help you develop a host of loyalty programs for you. We design, develop, deliver and maintain your loyalty program to ensure your customers’ satisfaction and loyalty in the future.

2. Call Center / Contact Center Outsourcing & IP Telephony Solution

Ciptamaya provides flexible, scalable contact center solutions. Our experts can assist your company setting-up contact center from consulting, implementing or totally outsourcing. So your customer can reach you through phone, fax, mail, email, website and SMS anytime and anywhere. The affordable IP-Phone solution includes Interactive Voice Response (IVR) and Computer-Telephony Integration (CTI) along with other advanced features of world-class PABX system.

3. Customer Communication Management

Ciptamaya ensures Clients with Creative & Right-on-target Customer-focused Communication Materials - built from concept, design and implementation solely to contribute to your sales & profitability.
We also manage successful customer loyalty events which require detailed planning from concept, visualization up to field implementation. Ciptamaya has the capacity to organize various customer loyalty events from high-tea up to large-scale festivals, ranging from 50 participants up to 1,000 participants;

4. Front-liners Outsourcing

Front-liners represent your company directly with customers; Ciptamaya provides excellent teams of front-liners from SPG, Customer Service Staffs, Call Center Operators which are ready to fulfill your requirements. Those personnel are already fully-trained in communications & selling skills to ensure achieving your set targets.

5. Survey Production

In order to provide a comprehensive and right-on-target Loyalty program, the first step is to perform customer survey to understand what they need, want and wish. Therefore, Ciptamaya has the capability to perform the customer satisfaction survey based on one-on-one survey to telesurvey to save the cost of transportation and resources.The end result will feature the outcome and the analysis of the customer survey to further enhance the loyalty program.

6. Internet Presence and Application

Ciptamaya has a long list of experience in building web-based applications, including websites, intranet, e-commerce (B2C, B2B), work-flow applications & any other enterprise-wide applications;